FICO Network Support

• Hours of operation:

Monday through Friday 8:00 a.m. to 6:00 p.m. Eastern Time

Contact Information

• E-mail: support@fico.com (please write ScoreNet in the subject line of all correspondence )
• Phone: (877) 434-7877
• Fax: (770) 810-8175
• FISupport Online Issue Reporting System: https://fisupport.fairisaac.com/OA_HTML/jtflogin.jsp Requires a username and password. Please contact support through one of the above methods if you need assistance.
• All other inquiries:  Click here

Service Promise

The FICO Network Customer Service Mission is to provide our customers with the highest possible technical, application and consulting support for maintaining and managing all FICO Network services through our network of highly-skilled, technical staff. The Customer Support Team will do this by:

• Efficiently resolving, or facilitating resolution of, clients' problems regarding the use of our systems.
• Tracking problems and problem resolutions in our FICO Network Support Database.
• Coordinating development and distribution of up-to-date user documentation.
• Providing courteous customer-oriented service to all clients.
• Building lifetime customer relationships by maintaining proactive communications with customers and measuring and responding to customer feedback.

Your Customer Support Team can be contacted by phone, fax, or e-mail between 8:00 a.m. and 6:00 p.m. (EST) Monday through Friday, excluding national public holidays.

>>Read More